Terms of Purchase

Lineup sells equipment and products for dog sports and an active dog life via the webshop at lineupdogsports.com in accordance with the Swedish Act on Distance Contracts and Off-Premises Contracts (Lag (2005:59)). Applicable parts of Konsumentköplagen (the Swedish Consumer Sales Act) also apply to purchases.

Lineup sells products to private individuals and businesses. Purchases by businesses presuppose that the products are intended for use within their own operations. Lineup does not sell products for resale without a specific reseller agreement. In case of suspected resale, Lineup reserves the right to refuse a purchase or cancel an order.

We strive to ensure that all information on the website is accurate, but we reserve the right for any typographical errors, price changes, items being sold out, and technical errors.

Lineup reserves the right to update these terms of purchase as needed without prior notice. We therefore recommend that the customer reads the terms and conditions before each purchase.

Prices are shown in the currency of the country you have selected, Swedish kronor (SEK), euro (EUR), Danish kroner (DKK) or Norwegian kroner (NOK). Prices include VAT for customers within the EU unless otherwise specified. Any VAT is specified at checkout and on the order confirmation and receipt.

For orders outside the EU, local taxes, customs duties, and import fees may apply depending on the recipient country's regulations. These fees are paid by the customer.

Lineup reserves the right to adjust prices and correct any inaccuracies related to prices, exchange rates, VAT, product information, stock status, technical problems, or products being sold out. We also reserve the right for any delivery delays beyond our control, to the extent permitted by applicable consumer legislation.

Prices and discount codes in the webshop

When purchasing in the webshop, the price shown at the time of ordering applies. Products that have already been shipped from our warehouse are not affected by any price changes that occur after the order is placed, such as during campaigns, temporary offers, or adjusted pricing.

Campaigns and offers at Lineup are time-limited unless otherwise stated. Discount codes must be entered at checkout before the order is completed to be valid. Discount codes can normally only be used for a single purchase and cannot be combined with other offers or discounts.

It is the customer's responsibility to verify that the discount or campaign has been correctly registered before completing the purchase. If the price is not displayed correctly, we ask the customer to contact our customer service before completing the order.

Lineup reserves the right to refuse or cancel orders in case of suspected misuse of campaigns, discount codes, or other offers. We are not responsible for discount codes or campaigns published by third parties or on websites other than our own official channels.

By placing an order with Lineup, the customer enters into a binding purchase agreement and assumes payment liability for the order. Payment liability is confirmed when the customer accepts our terms of purchase at checkout and completes the purchase by clicking the buy button.

To shop at Lineup, the customer must be at least 18 years old or have the approval of a legal guardian. Lineup reserves the right to refuse or cancel orders if there is reason to suspect that the order was placed without the necessary permission.

At Lineup, we offer secure payment options through our payment partners. Available payment methods may vary depending on the customer's country and chosen currency.

Available payment methods

Customers in Sweden can normally pay with:

• Payment card – Visa, Mastercard, and other common credit and debit cards
• Klarna – pay now, by invoice, or in installments, depending on the options offered by Klarna at the time of purchase
• Apple Pay and Google Pay – available on compatible devices and browsers

Customers outside Sweden can normally pay with:

• Payment card – Visa, Mastercard, and other internationally accepted cards
• Apple Pay and Google Pay – available depending on market, device, and browser

All payments are handled through secure and encrypted payment solutions via our payment partners. Lineup does not store any complete card details.

Ordering and payment

Lineup currently conducts sales via the webshop. Any future sales areas, events, or fairs may be subject to separate terms and conditions depending on the sales method.

Card payment

When paying by card or other direct payment method, the customer is charged when the order is placed and confirmed. Once the purchase is completed, an order confirmation is sent to the email address provided by the customer at the time of ordering.

If the payment cannot be completed or approved, the order will not be processed. The customer can then try again with the same or another payment method. All payments are handled through secure and encrypted payment solutions via our payment partners.

Invoice payment for private customers

Private customers who wish to pay by invoice or installments are referred to Klarna. Klarna then handles the payment, and their terms and conditions apply to the chosen payment method.

Klarna may conduct a credit check in connection with the purchase. In some cases, this may involve a credit report being obtained according to Klarna's procedures and terms.

Any fees, payment terms, and due dates are shown at checkout and in information from Klarna. In case of non-payment, reminder fees, penalty interest, and collection fees may be added according to Klarna's current terms and conditions. For questions regarding invoices, installments, or refunds via Klarna, we refer you to Klarna's customer service.

Invoices for business customers

Business customers may, after approval, be offered payment by invoice directly from Lineup. Invoicing is then handled by Lineup Dogsports AB according to agreed payment terms.

Lineup reserves the right to refuse invoice payments to businesses and to request advance payment depending on the order value, credit assessment, or previous purchasing history.

Lineup may from time to time offer digital gift cards, discount codes, or other promotions that can be used for purchases in the webshop.

Gift card terms

Any gift cards sold by Lineup are valid for the period specified at the time of purchase or upon delivery of the gift card. Unless otherwise stated, gift cards are valid for three years from the date of purchase.

Gift cards can be used as full or partial payment for purchases on lineupdogsports.com. Any remaining balance can be used for subsequent purchases during the validity period.

Gift cards cannot be redeemed for cash and are not refundable upon purchase. When returning products paid for in full or in part with a gift card, a refund will normally be issued via a new gift card or credit code.

Gift cards are a valuable document, and Lineup is not responsible for lost, stolen, shared, or improperly used gift cards or codes.

Terms for discount codes and campaigns

Discount codes must be entered at checkout before the purchase is completed to be valid. Discount codes can normally not be combined with other offers or campaigns unless otherwise stated.

Lineup reserves the right to refuse or cancel orders in case of suspected misuse of discount codes, campaigns, or other offers.

The shipping cost is displayed at checkout before the purchase is completed and is based on the selected delivery method, delivery country, and the size and weight of the products.

For larger products, bulky items, or deliveries requiring special transport, special shipping costs may apply. This is always displayed before the customer completes the purchase.

If an order needs to be split into multiple deliveries, no extra shipping cost is normally charged for subsequent shipments.

We currently deliver primarily within Sweden and to selected countries within the EU. Available delivery countries are shown at checkout.

Normal delivery time is usually 2 to 5 working days for products in stock. During periods of high demand, campaigns, public holidays, or pre-orders, the delivery time may be longer.

Some products may have different delivery times depending on stock status, supplier, or carrier. If a product is a made-to-order item or a pre-order, this is normally indicated on the product page.

Once the order has been shipped, the customer will receive a delivery notification with tracking information if available.

If a delivery is significantly delayed, the customer has the right to contact our customer service for assistance or, in accordance with applicable consumer legislation, to cancel the purchase.

An order may be split into multiple deliveries if products are shipped from different warehouses or at different times. The customer will be informed of this in connection with the delivery.

Packages that are not collected from a pick-up point or delivery location within the specified time are returned to Lineup.

For unclaimed packages, Lineup reserves the right to charge a fee to cover the costs of return shipping, handling, and administration. The fee is deducted from any refund. The amount of the fee is stated at the time of purchase or via customer service.

Unclaimed packages are not covered by the right of withdrawal. The customer must therefore contact us and perform a proper return if they wish to withdraw from the purchase.

30 days open purchase

In addition to the statutory right of withdrawal, Lineup offers private customers 30 days of open purchase on orders placed in our web shop.

The 30 days are counted from the day the order is placed. To use the open purchase, the customer must submit a return request within 30 days of the order date. You are also welcome to contact us by email with your order number and the products you wish to return.

The product must be returned in essentially unchanged condition. The customer may examine the product to the extent needed to assess its properties, function and size. If the product has been used or handled more than that, Lineup may deduct for any reduction in value.

Open purchase does not apply to products that are custom made, customised or otherwise covered by the exceptions listed below.

Statutory right of withdrawal

When purchasing at a distance, for example via Lineup, private customers have the right to withdraw from their purchase within 14 days in accordance with applicable consumer legislation.

The withdrawal period starts from the day the customer, or a person designated by the customer, receives the goods. If an order is split into multiple deliveries, the withdrawal period applies from the day the last item is received.

To exercise the right of withdrawal, the customer must clearly notify Lineup via email or other written contact before the withdrawal period has expired. The customer needs to state the order number and which products the return concerns.

Effect of exercising the right of withdrawal

If the customer withdraws from the purchase, Lineup will refund all payments received for the returned products, including any standard shipping costs, in accordance with applicable consumer legislation. Extra costs resulting from the customer choosing a more expensive delivery option than our standard delivery will not be refunded.

The refund will be made without undue delay and no later than 14 days from the day we received information that the customer wishes to exercise the right of withdrawal. Lineup has the right to withhold the refund until the product has been received in return or until the customer has provided proof that the item has been sent back.

The refund will normally be made using the same payment method used for the purchase unless otherwise agreed. The customer is responsible for any diminished value of the product if it has been handled to a greater extent than is necessary to establish its nature, characteristics, function, and size.

Exceptions to the right of withdrawal and open purchase

The right of withdrawal and open purchase do not apply to:

• Custom-made or personalized products
• Products with a clear personal customization
• Sealed products where the seal has been broken and which cannot be returned for health or hygiene reasons
• Digital products or services where delivery has begun after the customer's approval, where applicable

Business Customers

Please note that the right to exchange, the right to return, and the statutory right of withdrawal under the Distance Contracts Act only apply to private individuals. For business customers, the Sale of Goods Act applies, and Lineup therefore generally does not offer returns, exchanges, or the right of withdrawal for business orders unless otherwise agreed in writing in advance. Any exceptions or special agreements for business customers are made on a case-by-case basis.

For a return or refund to be approved, the product must be returned in essentially unchanged condition. The product must not be used, dirty, damaged, or otherwise deteriorated beyond what is necessary to inspect its characteristics and function.

Original packaging, labels, and any accessories should be included with the return if possible. If the original packaging is missing or damaged, a deduction may be made from the refund if this affects the product's value or possibility of resale.

If a returned product is deemed to be in unsellable condition, Lineup reserves the right to:

• make a deduction from the refund corresponding to the diminished value
• refuse the return
• return the product to the customer

In such situations, the customer will be contacted before any further action is taken.

When returning via a pick-up point or shipping company, a return fee will be added, which is deducted from the refund. The current return fee is stated at the time of purchase or via customer service. If multiple products from the same order were delivered in different packages, it is normally fine to return them together.

Returning products bought in the webshop

To return an item, contact Lineup via customer service and provide your order number and which products you wish to return. Once the return is approved, you will receive instructions on how to send the product back.

Important for returns

• The product must be well-packaged to avoid damage during transport.
• Original packaging, labels, and accessories should be included if possible.
• The customer is responsible for the product until it has been received by Lineup. We therefore recommend using a trackable return shipping method.
• Always save the drop-off receipt or tracking number until the return has been processed.

Once the return has been received and inspected, a confirmation will be sent via email, and any refund will be processed according to our return policy.

Returning multiple products or multiple orders

If you are returning products from multiple deliveries or different orders at the same time, it is important that all order numbers are clearly stated in the return shipment so that we can process the return correctly.

Once Lineup has received and approved a return, a refund is normally processed within 1 to 5 banking days, but no later than 14 days in accordance with applicable consumer legislation.

When returning via a shipping agent, any return fee is deducted from the refund. Lineup has the right to withhold the refund until the returned product has been received or until the customer can provide proof that the product has been sent back.

Refunds are normally made using the same payment method used for the purchase:

• Card payments are refunded to the same card or account used for the order
• Purchases via Klarna are handled and refunded via Klarna according to their procedures and terms
• Purchases paid for in full or in part with a gift card are normally refunded via a new digital gift card or credit code

For business orders paid by invoice from Lineup Dogsports AB, any refund will be made to the account specified by the company or by crediting the invoice, depending on the situation.

If additional information is required to process the refund, we will contact the customer using the contact details provided at the time of ordering.

As a consumer, you have the right to file a complaint about a product in accordance with applicable consumer legislation. A complaint must be made within a reasonable time after the defect is discovered. A complaint made within two months of discovering the defect is always considered to have been made in due time.

If you wish to file a complaint about a product purchased from Lineup, please contact our customer service and describe the defect as clearly as possible. Please attach:

• order number
• photos or a video showing the defect
• a description of how the product has been used
• contact details

Products sent in for a complaint must be clean and free of dirt, hair, and odors. For hygiene and work environment reasons, we may refuse to handle heavily soiled products.

In the event of an approved complaint, Lineup covers reasonable costs for return shipping and any replacement delivery. The customer is responsible for the product until it has been received by us if the return is made using their own shipping solution.

Products sent as cash on delivery or with a collection fee will not be collected.

Contact details for complaints

Email: hello@lineupdogsports.com. Current contact details and return address can always be found on our contact page.

In the event of any dispute between the customer and Lineup, we always strive to find a solution through dialogue with the customer.

Private customers in Sweden have the option to have their case reviewed by the Swedish National Board for Consumer Disputes (ARN, Allmänna reklamationsnämnden), which offers alternative dispute resolution outside of court.

Contact information for ARN

• Allmänna reklamationsnämnden
• Box 174, 101 23 Stockholm, Sweden
• www.arn.se

Lineup complies with ARN's recommendations in disputes where ARN has reviewed the case.

Customers within the EU can also use the European Commission's platform for online dispute resolution: ec.europa.eu/consumers/odr

These terms of purchase shall be interpreted and applied in accordance with Swedish law.

Lineup values your personal privacy and processes personal data in accordance with current data protection legislation, including GDPR.

The personal data provided to us is used so that we can:

• process and deliver your order
• handle payments and customer service matters
• send information about order status and delivery via email or SMS
• manage returns, complaints, and refunds
• provide a customer account and saved settings, if used
• prevent fraud and perform necessary security checks
• send newsletters and marketing if the customer has chosen to receive such communication

Personal data is only shared with third parties when necessary to complete a payment, delivery, or other parts of the purchase, such as payment providers, shipping companies, and technical service providers.

You have the right to request information about the personal data we process about you, as well as to request rectification, erasure, or restriction of processing in accordance with applicable legislation. More information can be found in our Privacy Policy.

Lineup is not liable for delays or failure to perform our obligations if caused by circumstances beyond our reasonable control. This includes, for example:

• changed legislation or government decisions
• labor disputes
• war, terrorism, or sabotage
• fire, flood, or natural disasters
• major operational disruptions or technical problems
• disruptions with carriers, suppliers, or payment providers
• other unforeseen events that we could not reasonably have foreseen or influenced

Under such circumstances, deliveries, refunds, or other commitments may be delayed without the customer being entitled to compensation.

If customers or users are given the opportunity to publish reviews, comments, or other content on platforms operated by Lineup, we reserve the right to moderate, edit, or remove content that:

• violates the law or third-party rights
• contains threats, harassment, or inappropriate language
• contains spam or misleading information
• infringes on copyright or trademarks
• can be perceived as offensive or illegal

Lineup complies with applicable Swedish legislation regarding electronic services and user-generated content.