Delivery terms

Galican builds a large part of its agility equipment to order. For products that are not in stock at Lineup, this means your order is scheduled into Galican's upcoming production.

Below we explain how production planning, payment and delivery work.

Galican plans its manufacturing in production months. When a new month begins, production normally opens for the following month. An order placed in March is therefore normally scheduled for production during April.

Orders are registered continuously and produced in the order they arrive. An order placed early in March is therefore normally earlier in the April production than an order placed later in the month.

Each production month has limited capacity and can be fully booked before the month ends. When a production month is full, new orders move to the next available production month.

On our website we show which production month is currently open for new orders.

Because orders are handled in sequence, the lead time can vary depending on when the order is placed, how loaded production is and which delivery option you choose.

An order placed early in a month may also be finished earlier during the following production month. This means direct delivery from Spain can in some cases give a considerably shorter lead time than our regular consolidated transport.

Stated lead times for made-to-order products are therefore estimates, not guaranteed delivery dates.

For made-to-order products from Galican there are two possible delivery options.

Made-to-order products are paid in advance.

For private customers this means payment may need to be completed before the product is finished and delivered. When paying with Klarna, for example, the payment due date can therefore fall before the equipment has been delivered.

This is normal for made-to-order products from Galican and does not affect the product's place in production or the continued handling of your order.

We understand that paying for a product that is not yet finished can feel different.

That is why we try to make the process as transparent as possible. For made-to-order products you can follow your order through production and get information about estimated production and delivery.

Estimated dates can change during the process and should not be seen as guaranteed delivery dates.

Lineup aims to keep Galican's most requested standard products and standard colours in stock at our warehouse in Landvetter. Products in stock can therefore be shipped without waiting for a new production run at Galican.

Stock levels change continuously. If a standard product sells out, it may temporarily become a made-to-order product until we receive our next delivery from Galican.

Current stock status is shown on each product page.

If an order contains both stocked and made-to-order products, the delivery may need to be split or wait until all products are available.

Contact us if you want the available products shipped separately. We will help you find a suitable solution and tell you about any additional shipping cost before the delivery is booked.

Many of our products are large and heavy and cannot be handled as standard parcels.

Because of this, products are often shipped as general cargo or on pallets and require professional transport.

Delivery is carried out by professional carriers and adapted to the size and weight of the goods.

• Delivery is normally to the property boundary or equivalent receiving point
• Carrying in, assembly or unpacking is not included
• For pallet or heavy goods delivery, the recipient is responsible for having the necessary equipment for unloading
• The customer is responsible for ensuring that the provided contact details are correct and available for notification

If delivery cannot be completed due to the recipient's circumstances, such as missed reception or inaccessible delivery location, we reserve the right to charge any additional costs incurred.

Larger orders may be delivered in multiple shipments at no extra cost.

We offer the option to pick up your order directly from our warehouse. If it is not clear at checkout how to arrange pickup at our warehouse, please contact us and we will help you.

Pickup is possible once your order has been picked and packed. You will be notified when your order is ready for collection. Our warehouse is located in Landvetter and is open 9-16 on weekdays, excluding public holidays.

All products are carefully packaged for transport. Upon receipt, the goods should be inspected immediately.

Visible damage should be noted at delivery and reported to us as soon as possible so we can handle the matter with the carrier.

For purchases made by companies, associations or other organisations, the Distance Selling Act does not apply.

• No right of withdrawal
• No right of return

All orders made by companies or associations are binding.

Orders that have been started in production or sent to the supplier cannot be cancelled or changed.

Get in touch before you order if the lead time matters to you. We can check the current production month, assess where a new order is expected to land in the production schedule and compare standard delivery via our warehouse with direct delivery from Spain.

You are just as welcome to contact us after the order is placed.

We are never further away than a call, text or email and we are happy to answer questions about your order, production and delivery.