Kundeservice

How can we help you? Here you will find answers to the most common questions.

How long is the delivery time?

The delivery time depends on the product. Products we have in stock are normally shipped within 1–3 business days. Some products, especially agility obstacles from Galican, are made to order and may have a delivery time of 3–6 weeks. The current estimated delivery time is stated on the respective product page. Shipping is carried out with DHL or Schenker within Sweden.

Can I return a product?

Yes, you have a 30-day right of return. The product must be returned unused and undamaged in its original packaging. In the case of a standard return, you are responsible for the return shipping, and the return fee corresponds to the shipping fee you paid for the order. If the size does not fit, we will exchange it free of charge. You start the return or exchange in your account.

Which payment methods are accepted?

We accept payment by card (Visa and Mastercard), Swish, and invoice via Shopify Payments. All transactions are secure and encrypted. Prices are displayed in SEK, and you can choose to display prices including or excluding VAT.

How do I contact customer service?

The easiest way to reach us is via our contact form on the Contact Us page. We normally respond within 1–2 business days. You can also reach us by email. We have Swedish customer service and are happy to help you with questions about products, orders, or deliveries.

Do you offer delivery outside Sweden?

Yes, we offer delivery within the Nordic countries. Shipping costs and delivery times vary depending on the destination and the size of the order. Contact us for a quote for delivery outside Sweden, and we will help you with shipping arrangements and pricing.

Can't find the answer? Contact us and we will help you. You can also read more about shipping and delivery terms.