Returns and exchanges
You have 30 days to return your purchase. If you need to exchange it for a different size, you can do so at no extra cost.
30-day return policy
Plenty of time to try it out.
Free size exchanges
If the size doesn't fit, we'll help you exchange it.
Easy to do through your account
Log in with your email address and select your order.
Log in with your email address and a one-time code.
Return, exchange, or complaint?
Return
If you wish to exercise your right of withdrawal, you must return the product within 14 days from the day you, or a person authorized by you, receive or collect your order. If these 14 days have passed, you can instead exercise your right to return the product for any reason for up to 30 days from the day you made the purchase. The return fee is equal to the shipping fee you paid when you placed your order. If your order had free shipping, our standard shipping fee for your country applies.
Exchange size
Didn't the size fit? Contact us and we'll help you exchange it for the right size. We cover the return shipping and send the new size at no extra shipping cost.
Complaint
Is the item incorrect or damaged, or did you receive the wrong product? Contact us with your order number and preferably photos showing the defect, and we'll help you with the next steps. If the complaint is approved, we will, of course, cover the return shipping.
How to do it
01 Log in With the same email address you used when making the purchase.
02 Select order Mark the product you want to return.
03 Send request Select return and submit your request.
04 We'll help you with the next steps You will receive information from us on how to send the item back.
Full terms and conditions
Right of withdrawal and return policy
As a private customer, you are legally entitled to a 14-day right of withdrawal for distance purchases. In addition to the statutory right of withdrawal, Lineup offers a voluntary return policy for up to 30 days from the day you receive the item. The voluntary return policy is an addition and does not affect your rights during the first 14 days.
Condition of the item
You are, of course, entitled to examine and try the item to the extent necessary to assess its characteristics, functionality, and fit. Please return the item with its original packaging, labels, and accessories. If the item has been used more than necessary, or has sustained damage or wear, we may deduct this from your refund. For returns between day 15 and day 30, which are made under our voluntary return policy, we prefer that the item is in new condition with the labels still attached.
Exceptions
The return and withdrawal rights do not apply to:
- Specially ordered items
- Items that are manufactured or brought home to order and that have been customized according to your choices, such as color or design
Refund
Once we have received and approved your return, we will normally issue a refund within 1 to 5 business days, and no later than 14 days. The refund will be issued to the same payment method used at the time of purchase, and any return fee will be deducted.
Business customers
Purchases made by businesses are not covered by the statutory right of withdrawal for consumers. Returns from business customers are handled by agreement; contact us before sending anything back.
Uncollected packages
Packages that are not collected within the specified time will be returned to us. We may then charge a fee to cover return shipping, handling, and administration.
All details can be found in our
.
Unsure what applies?
Get in touch; we'll respond quickly and help you find the right solution.