Returns and Exchanges

You have 30 days to request a return from the day you receive the item. If you need to exchange it for a different size, you can do so free of charge.

30-day return policy

Plenty of time to see how you feel.

Free size exchanges

If the size doesn't fit, we'll help you exchange it.

Easily via your account

Log in with your email address and select the order.

Return, exchange or complaint?

Return

You have 30 days to request a return from the day you receive the item. Submit your return request within those 30 days. The statutory right of withdrawal applies for 14 days from receipt. If you exercise that right, notify us before the withdrawal period expires and send the item back no later than 14 days after your notice. The return fee equals the shipping charge you paid when ordering. If your order had free shipping, our standard shipping charge for your country applies. Start a return

Change size

Didn't the size fit? Contact us and we'll help you exchange it for the right size. We cover the return shipping and send the new size at no extra shipping cost. Contact us for an exchange

Make a complaint

Is the item incorrect, damaged, or did you receive the wrong product? Contact us with your order number and preferably photos showing the issue, and we will help you further. In the event of an approved complaint, we will of course cover the return shipping costs. Contact us

How to do it

01

Log in

With the same email address you used at checkout.

02

Select order

Select the product you want to return.

03

Send request

Select return and submit your request.

04

We’ll help you from here

You will receive information from us on how to return the item.

Full Terms and Conditions

Right of Withdrawal and Return Policy

As a private customer, you have a statutory 14-day right of withdrawal for remote purchases. In addition to the statutory right of withdrawal, Lineup offers you a voluntary right of return for up to 30 days from the date you receive the goods. The voluntary right of return is an additional benefit and does not affect your rights during the first 14 days.

Item condition

You are, of course, welcome to inspect and try the item to the extent necessary to assess its characteristics, function, and fit. Please return the item with its original packaging, labels, and accessories. If the item has been used more than necessary, or has sustained damage or wear, we may deduct an amount from the refund. For returns made between day 15 and day 30 under our voluntary return policy, we prefer that the item is in new condition with the labels still attached.

Exceptions

The right of return and withdrawal does not apply to:

  • Special-order items
  • Items that are manufactured or brought in on order and that have been customized according to your choices, such as color or finish

Refund

Once we have received and approved your return, we normally issue a refund within 1 to 5 business days, and no later than 14 days. The refund will be issued to the same payment method used for the purchase, and any return fee will be deducted.

Business Customers

Purchases made by businesses are not covered by the right of withdrawal under consumer protection law. Returns from business customers are handled by agreement; please contact us before returning anything.

Uncollected packages

Packages that are not collected within the specified time will be returned to us. In such cases, we may charge a fee to cover return shipping, handling, and administration.

All details can be found in our terms of purchase.

Unsure what applies?

Get in touch, we’ll respond quickly and help you find the right solution. Contact customer service.