Terms of Purchase
The following terms and conditions apply to agreements with Lineup, operated by Lineup Dogsports AB. They apply to the purchase and delivery of products to customers in Sweden and other countries where we offer delivery. By making a purchase, you agree to these terms and conditions.
Last updated: 2026-09-02
1. General
Lineup sells equipment and products for dog sports and an active life with dogs through lineupdogsports.com in accordance with the Swedish Act (2005:59) on distance contracts and contracts concluded outside business premises. Applicable provisions of the Swedish Consumer Sales Act (Konsumentköplagen) also apply to purchases.
Lineup sells products to individuals and businesses. Purchases by businesses are subject to the condition that the products are intended for use within the business’s own operations. Lineup does not sell products for resale without a specific reseller agreement. If there is any suspicion of resale, Lineup reserves the right to refuse a purchase or cancel an order.
We strive to ensure that all information on the website is accurate, but reserve the right to correct any typographical errors, price changes, clearance sales, and technical errors.
Lineup reserves the right to update these terms of purchase as necessary without prior notice. We therefore recommend that customers read the terms before each purchase.
2. Prices
Prices are displayed in the currency applicable to the country you have selected: Swedish krona (SEK), euros (EUR), Danish krone (DKK), or Norwegian krone (NOK). Prices include VAT for customers within the EU unless otherwise stated. Any applicable VAT is specified at checkout, as well as on the order confirmation and receipt.
For orders outside the EU, local taxes, customs duties, and import fees may apply depending on the regulations of the recipient country. These fees are paid by the customer.
Lineup reserves the right to adjust prices and correct any inaccuracies related to prices, exchange rates, VAT, product information, stock status, technical issues, or clearance sales. We also reserve the right to account for delivery delays beyond our control, to the extent permitted by applicable consumer law.
Prices and discount codes in the web store
For purchases made in the online store, the price shown at the time of ordering applies. Products that have already been shipped from our warehouse are not affected by any price changes that occur after the order has been placed, such as during promotions, temporary offers, or price adjustments.
Promotions and offers at Lineup are time-limited unless otherwise stated. Discount codes must be entered at checkout before the order is placed to be valid. Discount codes can normally only be used once and cannot be combined with other offers or discounts.
It is the customer's responsibility to check that the discount or promotion has been applied correctly before completing the purchase. If the price is not displayed correctly, we ask the customer to contact our customer service before placing the order.
Lineup reserves the right to refuse or cancel orders in the event of suspected misuse of promotions, discount codes, or other offers. We are not responsible for discount codes or promotions published by third parties or on websites other than our own official channels.
3. Payment Liability and Age Limit
By placing an order with Lineup, the customer enters into a binding purchase agreement and assumes liability for payment of the order. Payment liability is confirmed when the customer accepts our terms and conditions at checkout and completes the purchase by clicking the purchase button.
To shop at Lineup, the customer must be at least 18 years old or have parental consent. Lineup reserves the right to refuse or cancel orders if there is reason to suspect that the order was placed without the required consent.
4. Payment
At Lineup, we offer secure payment options through our payment partners. Available payment methods may vary depending on the customer's country and selected currency.
Available payment methods
Customers in Sweden can normally pay by:
- Payment cards – Visa, Mastercard and other commonly accepted credit and debit cards
- Klarna – pay immediately, by invoice or in installments, depending on the options offered by Klarna at the time of purchase
- Apple Pay and Google Pay – available on compatible devices and browsers
Customers outside Sweden can normally pay by:
- Payment cards – Visa, Mastercard and other internationally accepted cards
- Apple Pay and Google Pay – available depending on market, device and browser
All payments are handled through secure and encrypted payment solutions via our payment partners. Lineup does not store any complete card details.
Ordering and Payment
Lineup currently conducts sales through the webshop. Any future sales channels, events, or trade fairs may be subject to separate terms and conditions depending on the method of sale.
Card payment
When paying by card or other direct payment method, the customer is charged at the time the order is placed and confirmed. Once the purchase is complete, an order confirmation is sent to the email address provided by the customer when placing the order.
If the payment cannot be processed or authorized, the order will not be processed. The customer can then try again using the same or a different payment method. All payments are handled through secure and encrypted payment solutions via our payment partners.
Invoice payment for private customers
Private customers who wish to pay by invoice or in installments are referred to Klarna. Klarna then handles the payment and their terms and conditions apply to the selected payment method.
Klarna may perform a credit assessment in connection with the purchase. In some cases, this may involve a credit check in accordance with Klarna's procedures and terms.
Any fees, payment terms and due dates are stated at checkout and in information from Klarna. In the event of non-payment, reminder fees, late payment interest and collection fees may apply in accordance with Klarna's terms and conditions in force at any given time. For questions regarding invoices, installment payments or refunds via Klarna, please contact Klarna customer service.
Invoice for business customers
After approval, business customers may be offered payment by invoice directly from Lineup. Invoicing is then issued by Lineup Dogsports AB in accordance with the agreed payment terms.
Lineup reserves the right to refuse payment by invoice to businesses and to request prepayment depending on the order value, credit assessment, or previous purchase history.
5. Gift Cards and Discount Codes
Lineup may from time to time offer digital gift cards, discount codes, or other promotions that can be used for purchases in the web store.
Gift Card Terms and Conditions
Any gift cards sold by Lineup are valid for the period specified at the time of purchase or in connection with the delivery of the gift card. Unless otherwise stated, gift cards are valid for three years from the date of purchase.
Gift cards can be used as full or partial payment when shopping at lineupdogsports.com. Any remaining balance can be used for future purchases during the card's validity period.
Gift cards cannot be redeemed for cash and are non-refundable when purchased. If products paid for in full or in part with a gift card are returned, refunds are normally issued in the form of a new gift card or store credit.
Gift cards are a form of currency, and Lineup is not responsible for lost, stolen, shared, or misused gift cards or codes.
Terms and Conditions for Discount Codes and Promotions
Discount codes must be entered at checkout before the purchase is completed to be valid. Discount codes cannot normally be combined with other offers or promotions unless otherwise stated.
Lineup reserves the right to refuse or cancel orders in the event of suspected misuse of discount codes, promotions, or other offers.
6. Shipping Fees
Shipping costs are displayed at checkout before the purchase is completed and are based on the selected delivery method, delivery country, and the size and weight of the products.
For larger products, bulky items, or deliveries that require special transport, additional shipping costs may apply. This is always shown before the customer completes the purchase.
If an order needs to be split into multiple deliveries, no additional shipping cost is normally charged for subsequent shipments.
We currently deliver mainly within Sweden and selected EU countries. Available delivery countries are shown at checkout.
7. Deliveries
The standard delivery time is usually 2 to 5 business days for products that are in stock. During periods of high demand, promotions, holidays, or for pre-orders, the delivery time may be longer.
Some products may have different delivery times depending on stock levels, the supplier, or the carrier. If a product is a special-order item or a pre-order, this is normally indicated on the product page.
Once the order has been shipped, the customer will receive a delivery notification with tracking information, if available.
If a delivery is significantly delayed, the customer has the right to contact our customer service for assistance or, in accordance with applicable consumer protection laws, cancel the purchase.
An order may be split into several deliveries if products are shipped from different warehouses or at different times. The customer will be informed of this at the time of delivery.
8. Unclaimed packages
Packages that are not picked up from the pickup point or delivery location within the specified time will be returned to Lineup.
For uncollected packages, Lineup reserves the right to charge a fee to cover the costs of return shipping, handling, and administration. The fee will be deducted from any refund. The amount of the fee is stated at the time of purchase or available from customer service.
Uncollected packages are not covered by the right of withdrawal. The customer must therefore contact us and complete a proper return if they wish to withdraw from the purchase.
9. Returns and Right of Withdrawal
30-day returns
In addition to the statutory right of withdrawal, Lineup offers private customers a 30-day return policy for purchases made through our webshop.
The 30-day voluntary return period starts on the day the customer receives the item. To use it, submit a return requestwithin 30 days of receipt. You can also email us with your order number and the products you wish to return.
The product must be returned in substantially unchanged condition. The customer has the right to examine the product in a manner necessary to assess, for example, its characteristics, functionality, and size. If the product has been used or handled to a greater extent than is necessary for this purpose, Lineup may deduct for any resulting loss in value.
The right of return does not apply to products that are custom-made, personalized, or otherwise covered by the exceptions specified below.
Statutory right of withdrawal
When purchasing remotely, for example via Lineup, private customers have the right to cancel their purchase within 14 days in accordance with applicable consumer protection legislation.
The right of withdrawal begins on the day the customer, or someone designated by the customer, receives the goods. If an order is split into several deliveries, the right of withdrawal begins on the day the last item is received.
To exercise the right of withdrawal, the customer must clearly notify Lineup via email or other written communication before the withdrawal period has expired. The customer needs to provide the order number and specify which products the return applies to.
Effects of exercising the right of withdrawal
If the customer changes their mind about their purchase, Lineup will refund all payments received for the returned products, including any standard shipping costs, in accordance with applicable consumer protection laws. Any additional costs incurred because the customer chose a more expensive delivery option than our standard delivery will not be refunded.
Refunds will be issued without undue delay and no later than 14 days after we receive notification that the customer wishes to exercise their right of withdrawal. Lineup reserves the right to withhold the refund until the product has been returned or until the customer has shown that the item has been sent back.
Refunds are normally issued using the same payment method used for the purchase unless otherwise agreed. The customer is responsible for any reduction in the product's value if it has been handled more extensively than is necessary to determine its characteristics, function, and size.
Exceptions to the right of withdrawal and return policy
The right of withdrawal and the right to return goods do not apply to:
- Specially made or customized products
- Products with clear personal customization
- Sealed products where the seal is broken and the product cannot be returned for health or hygiene reasons
- Digital products or services where delivery has begun with the customer's approval, where applicable
Business Customers
Please note that the right of return, right of exchange, and statutory right of withdrawal under the Distance Contracts Act apply only to private individuals. For business customers, the Sale of Goods Act applies, and Lineup therefore generally does not offer the right of return, right of exchange, or returns on business orders unless otherwise agreed in writing in advance. Any exceptions or special arrangements for business customers are made on a case-by-case basis.
10. Item condition and original packaging
For a return or refund to be approved, the product must be returned in substantially the same condition. The product must not be used, dirty, damaged, or otherwise deteriorated beyond what is necessary to inspect its characteristics and functionality.
If possible, the original packaging, labels and any accessories should be returned with the item. If the original packaging is missing or damaged, a deduction may be made from the refund if this affects the product's value or its suitability for resale.
If a returned product is assessed to be in unsellable condition, Lineup reserves the right to:
- deduct from the refund an amount equivalent to the depreciation
- refuse the return
- return the product to the customer
In such situations, the customer is contacted before further action is taken.
11. How to return an item
When returning via a pickup point or courier, a return fee will be deducted from your refund. The current return fee is indicated at the time of purchase or is available from customer service. If multiple products from the same order were delivered in separate packages, it is usually fine to return them together.
Return products purchased from the online store
To return an item, contact Lineup via customer service and provide your order number and the products you wish to return. Once the return has been approved, you will receive instructions on how to send the product back.
Important for returns
- The product must be returned securely packaged to prevent damage during transit.
- Where possible, please include the original packaging, labels, and accessories.
- The customer is responsible for the product until it has been received by Lineup. We therefore recommend using a trackable return shipping service.
- Always keep your drop-off receipt or tracking number until the return has been processed.
Once the return has been received and inspected, a confirmation will be sent by email and any refund will be issued in accordance with our return policy.
Return of multiple products or multiple orders
If you are returning products from multiple deliveries or different orders at the same time, it is important that all order numbers are clearly indicated in the return shipment so that we can process the return correctly.
12. Refund
Once Lineup has received and approved a return, the refund is normally processed within 1 to 5 business days, but no later than 14 days in accordance with applicable consumer protection laws.
When returning via a shipping agent, any return fee will be deducted from the refund. Lineup reserves the right to withhold the refund until the returned product has been received or until the customer can provide proof that the product has been sent back.
Refunds are normally issued using the same payment method used for the purchase:
- Card payments are refunded to the same card or account used for the order
- Purchases made via Klarna are handled and refunded by Klarna according to their procedures and terms
- Purchases paid for in whole or in part with gift cards are normally refunded via a new digital gift card or credit code
For corporate orders paid by invoice from Lineup Dogsports AB, any refund will be made to the account specified by the company or by crediting the invoice, depending on the circumstances.
If additional information is required to process the refund, we will contact the customer using the contact details provided at the time of order.
13. Complaints
As a consumer, you have the right to complain about a product under applicable consumer law. A complaint must be made within a reasonable time after the defect is discovered. A complaint made within two months of discovering the defect is always considered to have been made in good time.
If you wish to make a complaint about a product purchased from Lineup, please contact our customer service and describe the fault as clearly as possible. Please include:
- order number
- photos or video showing the defect
- description of how the product has been used
- contact details
Products sent in for complaint must be cleaned and free from dirt, hair, and odors. For hygiene and workplace environment reasons, we may refuse to handle heavily soiled products.
In the event of an approved complaint, Lineup covers reasonable return shipping costs and any replacement delivery. The customer is responsible for the product until it has been received by us if the return is made using their own shipping method.
Products shipped cash on delivery or collect on delivery are not redeemed.
Contact details for complaints
Email: hello@lineupdogsports.com. Current contact details and return address can always be found on our contact page.
14. Disputes and Governing Law
In the event of a dispute between the customer and Lineup, we always strive to find a solution through dialogue with the customer.
Private customers in Sweden have the opportunity to have their case reviewed by the National Board for Consumer Disputes (ARN), which offers alternative dispute resolution outside of court.
Contact details for ARN
- National Board for Consumer Disputes
- P.O. Box 174, 101 23 Stockholm, Sweden
- www.arn.se
Lineup follows ARN's recommendations in disputes where ARN has examined the case.
Customers in the EU can find information on alternative dispute resolution bodies through the European Commission: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies
These terms of purchase shall be interpreted and applied in accordance with Swedish law.
15. Personal Data
Lineup values your privacy and processes personal data in accordance with applicable data protection laws, including the GDPR.
The personal data provided to us is used to enable us to:
- process and deliver your order
- handle payments and customer service issues
- send order status and delivery information via email or SMS
- handle returns, complaints and refunds
- provide customer accounts and saved preferences, if applicable
- prevent fraud and perform necessary security checks
- send newsletters and marketing communications if the customer has opted to receive them
Personal data is only shared with third parties when necessary to process payment, delivery, or other parts of the purchase, for example payment service providers, shipping companies, and technical service providers.
You have the right to request information about the personal data we process about you, as well as to request rectification, erasure, or restriction of processing in accordance with applicable law. More information is available in our Privacy Policy.
16. Force majeure
Lineup is not responsible for delays or failure to perform our obligations if this is caused by circumstances beyond our reasonable control. This includes, for example:
- changes in legislation or government decisions
- labor market disputes
- war, terrorism or sabotage
- fire, flood or natural disasters
- extensive operational disruptions or technical problems
- disruptions at carriers, suppliers or payment service providers
- other unforeseen events that we could not reasonably have foreseen or influenced
Under such circumstances, deliveries, refunds, or other obligations may be delayed without the customer having the right to compensation.
17. User-generated content
If customers or users are given the opportunity to publish reviews, comments, or other content on platforms operated by Lineup, we reserve the right to moderate, edit, or remove content that:
- violates laws or third-party rights
- contains threats, harassment, or inappropriate language
- contains spam or misleading information
- infringes on copyrights or trademarks
- may be considered offensive or illegal
Lineup complies with applicable Swedish legislation regarding electronic services and user-generated content.
Company Information
Lineup Dogsports AB
Organization number: 559587-9593
VAT registration number: SE559587959301
Bankgiro: 5304-5100
EORI: SE5595879593
VOEC number: 3051544
Mässans Gata 10
412 51 Gothenburg
Sweden
Email: hello@lineupdogsports.com
Complaints: hello@lineupdogsports.com